New Balance NA / Customer Support with High Level of English (Afternoon 30hrs)
Empresa: CPM International
Ubicación: Barcelona
Salario: €13843 per year
Tipo de empleo: Part-Time
Descripción del empleo
Título del Trabajo: New Balance NA / Customer Support with High Level of English (Afternoon 30hrs)
Empresa: CPM International
Descripción del Trabajo
Who We AreCPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.Our ClientNew Balance: Born to Move – New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you’ll play a vital role in sharing these values with customers worldwide.We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.What’s your Mission?
- Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skilfully and professionally.
- Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.
- Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
- Product expertise: Develop a deep understanding of our client’s products and services.
- Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.
- Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.
RequirementsYour Experience, Our Future
- Excellent Communication: Fluent in English with exceptional grammar and spelling.
- Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.
- Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.
- Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.
- Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.
BenefitsYour Benefits Package
- Start Date: 31st of January
- Contract: Temporary (3-month contract with 1-month probation period)
- Position: Customer Support Agent
- Hours: 30 h/week
- Work Schedule: Monday to Sunday rotative schedule between 3:00pm to 12:00am
- Salary: 13.843€ gross per year
- Holidays: 24 calendar days / 2 accrued days per month
- Work Model: On-Site
- Training: 2 weeks of office based training, Monday to Friday from 3:00pm to 10:00pm
- Office Location: Barcelona (La Sagrera)
Additional Perks:
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
Let’s chat about your future at CPM International!